FAQs

1. What kind of products does Evessence offer?

Evessence offers a curated selection of skincare, haircare, and beauty essentials, designed to help you glow naturally and feel confident in your skin. Our range includes cleansers, serums, moisturizers, oils, masks, and beauty accessories.

2. Where are your products shipped from?

We work with trusted global suppliers and fulfillment partners, primarily based in Australia and select international locations, to ensure timely delivery and high product quality.

3. How long will my order take to arrive?

Shipping times vary depending on your location:

  • Australia: 5–10 business days

  • United Kingdom: 5–10 business days

  • International: 10–20 business days
    You’ll receive a tracking link via email once your order has shipped.

4. How can I track my order?

Once your order ships, you’ll receive a confirmation email containing your tracking number and link. You can use this link to monitor the delivery progress anytime.

5. What is your return policy?

For hygiene reasons, we can only accept returns for unopened and unused products within 7 days of delivery. 

6. What should I do if I receive a damaged or wrong item?

Please email [your support email] with your order number and photos of the product. We’ll arrange a replacement or refund at no additional cost to you.

7. Do you offer refunds?

Yes, we issue refunds for damaged or incorrect items after verification. Refunds are processed to your original payment method within 5–10 business days.

8. What payment methods do you accept?

We accept Visa, Mastercard, PayPal, Shop Pay, and other secure payment methods available through Shopify Payments.

9. Can I cancel or change my order after placing it?

We process orders quickly, but if you need to cancel or update an order, please contact us within 12 hours of purchase. Once the order has been fulfilled, we can no longer make changes.

10. Are your products cruelty-free?

Yes! We partner with suppliers who follow ethical and cruelty-free practices. None of our products are tested on animals.

11. How can I contact Evessence?

You can reach our support team through the Contact Us page on our website. We typically respond within 24–48 hours.